Return Policy
At FakharOnline.com, we are committed to providing you with the highest quality fruits and exceptional customer service. Your satisfaction is our priority, and we strive to ensure that every order meets your expectations.
1. Return Eligibility
If you receive damaged or low-quality fruits, you are eligible for a return and a full refund. We ask that you notify us within 24 hours of receiving your order.
2. Refund Process
To initiate a return, please contact our customer support team via email at admin@fakharonline.com or call us at +92 311 7000048. To process your refund, you will need to share snapshots of the spoiled or damaged fruits.
3. Conditions for Return
- The request for a return must be made within 24 hours of receiving the order.
- Products must be returned in their original packaging, if possible.
- Returns will only be accepted for damaged or low-quality fruits; no returns will be accepted for other reasons.
4. How to Return Your Order
To return your order:
- Contact our customer support team to request a return.
- Provide your order number and details of the issue.
- Share snapshots of the spoiled or damaged fruits.
- Follow the instructions provided by our team to return the damaged products.
5. Refund Timeline
Once your return is received and processed, we will issue a refund to your original payment method. Please allow up to [insert timeframe] for the refund to reflect in your account.
6. Customer Satisfaction
We believe in quality and commitment. If you have any concerns regarding your order, please do not hesitate to reach out to us. Your feedback is invaluable in helping us maintain our standards.
Thank you for choosing FakharOnline.com! We appreciate your business and look forward to serving you again.